The Sportsbook Manager will oversee daily operations which include, but are not limited to, financial performance, customer service, regulatory compliance, and employee management.
The Sportsbook Manager:
- Implements new policies, procedures, and budgets
- Manages the implementation of change and the introduction of initiatives within the department
- Works with the Risk and Trading Team to approve/deny wagers
- Ensures that any issues impacting guests are resolved immediately
- Hires, trains, evaluates, disciplines employees
- Provides prompt, courteous, accurate and overall exceptional service to internal and external guests including issue resolution.
- Supervises the daily Sportsbook operations for an assigned shift.
- Ensures compliance with all state and federal laws including regulatory controls with Indiana Gaming Commission and internal controls in order to safeguard the company鈥檚 assets and to avoid liabilities.
- Monitors business demands and makes necessary scheduling and staffing adjustments.
- Manages the day-to-day operations of the Sportsbook to include training and development, counseling, and supervision of team members.
- Monitors all monies being wagered and updates the betting odds according to Company policy.
- Assists with the creation of writer tills.
- Performs cashiering duties such as making change, accepting wagers, and payment of wagers.
- Issues players club cards and maintains member database; updates guest records.
- Must be aware of all Title 31 procedures and logging.
- Maintains proper levels of inventory for Sportsbook supplies.
- Performs other related duties as assigned.