The Front Desk Assistant Manager position is responsible for supervising the activities of the hotel front office and bell desk on assigned shift, ensuring the smooth check-in and check-out processes for hotel guests needs are met, as well as assist with their questions and special requests.
The Front Desk Assistant Manager:
- Hires, trains, motivates, evaluates, and supervises staff in order to ensure that all team members receive adequate guidance and resources to accomplish established objectives.
- Understands department objectives, standards, guidelines, and budget to achieve effective supervision of department.
- Establishes and maintains training and development procedures to ensure extraordinary guest service standards are achieved.
- Supervises and directs guest check鈥慽n and check鈥憃ut process and delivery of luggage to ensure that procedures are followed and that guests are helped quickly and in a courteous manner according to Belterra鈥檚 standards.
- Investigates and resolves guest concerns or complaints in a timely and friendly manner in order to maintain positive guest relations.
- Ensures the needs of guests are being met and are consistent with the standards established by Belterra鈥檚 management. Monitors daily operations to ensure all departmental service standards are maintained.
- Prepares daily schedules according to business levels.
- Monitors equipment operations to ensure proper function, requests maintenance or revision as necessary.