The Table Games Assistant Manager provides direct and general supervision to games staff in order to ensure effective and efficient gaming operations. They also create and ensure dealers are providing an entertaining and energetic atmosphere while maintaining game security and developing customers. This position is responsible for learning the various policies and procedures required of the Table Games Manager position.
The Table Games Assistant Manager:
- Delivers internal and external guest service the Boyd Way by always exhibiting a friendly and approachable demeanor. This includes being polite and courteous when speaking with guests and team members.
- Looks for and acts upon opportunities to assist guests and team members by being prepared with the knowledge and skill required to be responsive to guests and team member鈥檚 needs and questions.
- Hires, trains, develops, evaluates, and leads team members in such a manner to maintain a positive employee relations culture. Recommends wage increases, promotions, demotions, discipline and other employment actions for team members.
- Motivates and supervises staff in order to ensure that team members receive adequate guidance and resources to accomplish established departmental and guest service objectives.
- Oversees the development of daily schedules and monitors staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks, and locating substitute employees as necessary. Relays work assignments to table personnel through the use of road maps and other methods of job assignments.
- Opens and closes games to provide for optimal labor efficiency and customer service.
- Assists in establishing and implementing gaming policies, procedures and standards to assure security and integrity of table games and promoting gaming practices consistent with gaming regulations.
- Maintains, through supervision and direct observation, a continuous awareness of all Table Games activity; Reports any suspected irregular or illegal gaming practices to the Table Games Manager, VP of Casino Operations, Security, Surveillance and Indiana Gaming Commission to maintain the integrity of the gaming tables.
- Maintains knowledge of the status of all assigned games with respect to player limits, special customers, gains/losses, and dealer performance.
- Creates an atmosphere that induces guests to have Belterra Casino as their casino of choice; responsible for actively building and retaining customer relations and acts as a mentor to team members in order to provide superior customer service.
- Monitors Table Games performance and performs data analysis as appropriate for the purpose of optimizing profitability and reducing costs.
- Handles credit transactions in accordance with established procedures.
- Monitors security of bankrolls at all table gaming locations to ensure property accounting of bankrolls.
- Grants complimentary services to players, according to established guidelines, and resolves guest complaints or problems to ensure courteous and friendly service to all gaming customers.
- Maintains familiarity with all games, as well as strategies and deviations from strategies used in said games to protect the company鈥檚 assets.
- Circulates among gaming tables to ensure that operations are conducted according to Indiana Gaming Commission regulations and department Internal Controls and Standard Operating Procedures. Ensures team members are trained and comply with the internal control procedures as they apply to table games operations.
- Ensures that all proper procedures for the Table Games Departments are correctly implemented and maintained, i.e., fills, credits, transfers, pit boxes, drops, etc.
- Creates new player loyalty cards for play tracking purposes.
- Reprints player loyalty cards for guest with an existing account.
- May work in the capacity of a Dealer, Table Games Floor Supervisor, or Sportsbook Supervisor due to business needs.
- Perform other duties as assigned by management.