Position Description:
Responsible for answering phones and maintaining a log of calls received. Dispatch housekeeping services according to guest and management requests. Resolve guest complaints and answer questions.
Job Functions
- Schedule staff based on occupancy levels, including scheduling for PTOs.
- Maintain accurate payroll records (time and attendance) in the Company鈥檚 timekeeping system.
- Prepare GRA room assignments.
- Maintain a detailed knowledge of hotel services and hours of operation.
- Handle heavy incoming call volume.
- Log calls and delegate guest requests and work order requests to appropriate personnel.
- Accurately document and maintain the lost-and-found log.
- Other duties as assigned by management.