Quality Engineer

The Quality Engineer, as a key member of the Plant Quality team, focuses on improving
the Customer experience through product quality improvement initiatives by leading
systematic problem-solving efforts in collaboration with the Operations, Process
Engineering, Product Management, Marketing and R&D functions. This position
requires the ability to follow a structured problem-solving format, make data-driven
decisions, implement the solution and sustain the results. This individual will focus on
improving the quality management system by ensuring all standards are followed and
new standards are defined where needed. A successful candidate would have strong
problem-solving skills with a customer-centric mindset.

Primary Job Responsibilities:
● Lead quality projects to support the plant quality strategy, improving and reducing
Customer claims and internal losses.
● Provide daily quality support to the Finishing and Coating teams through internal
quality issue investigations and product disposition. Lead cross-functional teams
through the investigation of the internal quality issues, execute the containment
plan and plan accordingly to address the root cause of the quality issue.
● Lead Customer quality problem-solving effort from investigation, list of
hypotheses & evaluation, root cause analysis & implementation of robust
solution, to reporting the progress to stakeholders on a regular basis with clear
communication on status, findings and next steps. This includes Customer visits
and Customer calls. Provide the corrective action plan as needed.

● Initiates supplier quality claims through the SCAR process, provides required
samples and data to suppliers and collaborates with operations, suppliers, and
the Divisional team throughout the investigation and root cause analysis. Lead
supplier calls as needed. Provide rapid updates to stakeholders on the progress
and next steps.
● Works with Procurement, Marketing, R&D and Process Engineering team
through the development and qualification of a new raw supplier and reports any
concerns impacting Quality.
● Provides support through site audit preparation, ISO 9001-2015 Internal &
External, Customer Audits days and support through assigned audit findings and
proper corrective and preventive actions per timeline.
● Creates, maintains and releases standard operating procedures, work
instructions and controlled and documented information through the AODocs
system (QMS system). Completes the document reviews per review period.
● Maintains and improves Quality metrics reporting tools
● Participates in the Plant MDI & MWI process and supports quality-related actions
● Works to improve quality management systems as required.
● Performs other tasks or project work as assigned