Interact with the customer via email or telephone, possibly in the language of the customer to collect issues related to quality/service.
Record this information appropriately in the systems
Collect all the necessary information /evidence to Initiate the investigation process as necessary and coordinate with the technical team, QA, Technical experts to judge the validity of a complaint
Document all evidence and make the decision of acceptance or rejection
Responsible for the claim entry process from initial entry to ensuring credit generation, corrective action letter follow-up, and samples to the respective plant.
Provide customer requested documentation of claim details.
Serve as a neutral party between customer and organization in claim investigation.
Avery Dennison
https://careers.smartrecruiters.com/averydennison