Support and Coordinate the Incident Management Process within Banking Operations Division, including:
- Collect incidents from internal stakeholders
- Lead the analysis and the definition of preventive measures
- Analyze, investigate root cause and identify remedial actions
- Manage communication with internal stakeholders
- Manage the communication with client
- Supervise the implementation of the identified remediation actions
Manage the internal and client reporting including:
- Collect and verify data with the business areas
- Produce weekly/monthly reporting
- Produce internal KPI reports
Support the Banking Operations Risk Management Team in all its activities – BAUs including ad-hoc projects