Conduct client workshops and engage with stakeholders to gather comprehensive requirements and develop detailed functional specifications
Contribute to product backlog refinement and assist the product owner in strategic product roadmap development
Collaborate closely with software engineers and the team architect to ensure precise implementation of requirements and conduct thorough business testing
Serve as a subject matter expert in credit, providing critical support to the Sales team on specialist inquiries and requests, while continuously enhancing domain knowledge and offering valuable insights to colleagues
Assume ownership and accountability for the functionality of the Avaloq Region EU Platform, which is utilized by all European Avaloq clients in the credit sector
Liaise effectively with teams responsible for technical frameworks and specific functional components to ensure seamless integration and optimal performance
Participate in knowledge exchange and collaboration initiatives with business analysts across various countries to address market-specific requirements and work towards the development of standardized products
Provide essential input for product documentation and conduct thorough reviews of artefacts created by technical writers to ensure accuracy and completeness
Support existing clients by conducting in-depth analyses of reported incidents and responding to service requests in a timely and professional manner