As a member of our team, you ensure smooth coordination and operational support for the Service Operating Committees (SOC), Client reporting and Client Portal. In this role as Client & Prospect Support Professional, you act as a central point of contact for preparation, documentation, and process governance, contributing to a consistent and high鈥憅uality service experience.
Your key tasks
- Support organization of Service Operating Committee meetings.
- Coordinate, develop and maintain professional SOC slide decks for clients and internal stakeholders.
- Ensure slides follow the official templates, standards, and formatting rules.
- Monitor and enforce deadlines for all SOC deliverables.
- Review and prepare reports for clients respecting deadlines.
- Support the continuous improvement of SOC processes and documentation.
- Publish SOC documents (reports, presentations, meeting minutes) in the correct structure.
- Provide first鈥憀evel support (access creation, debugging) for the client portal.