- Document every user interaction related to requests for support using ticketing system.
- Provide general information and technical support to users who walk-up to the TechDesk. Follow defined procedures for escalating issues when necessary.
- Answer the TechDesk telephone and provide general information and technical support to callers. Follow defined procedures for escalating calls when necessary.
- Answer the Classroom Services phone and follow defined procedures for dispatching student staff as needed.
- Contact users to follow up on previously reported problems, researching the issue where necessary.
- Ensure Augsburg Data security by strictly managing confidential student account information. Notify supervisor, IT Director, or Librarian on duty of mission- critical/emergency situations.
- Perform other tasks related to the operation of the TechDesk or IT department, as assigned by supervisor.
Work-study eligible students welcome.
Scheduling & Hours
- 7am - 3pm Monday - Friday
- Minimum 6 hours per week
Compensation and Benefits
- Rate of Pay: $15.97/hour
- Minnesota Sick and Safe Time
- Not eligible for health insurance benefits