AECOM is looking for Traffic Management Center Operators (TMC Operators) to work as part of a team of transportation professionals in the Greater Miami Expressway (GMX) Traffic Management Center (TMC). TMC Operator’s primary responsibilities are to monitor roadway activities in order to identify, communicate and dispatch resources in response to traffic events and congestion on the MDX. The duties are similar to those of a 911 dispatcher within a fast-paced, call center environment. The starting pay will be $18.00hr.
- Dispatches Road Rangers to manage traffic events.
- Manages traffic events including the monitoring of roadways to detect events, confirming events, and monitoring of events through the phases via CCTV.
- Disseminates information to the public via 511/Florida Traveler Information System (FLATIS) and Greater Miami Expressway (GMX) Dynamic Message Signs (DMS), regional Traffic Management Center (TMC)s, and other responding agencies.
- Adheres to the guidelines set forth in the Standard Operating Guidelines (SOG).
- Completes shift change reports as required by the SOG.
- Handles call from the Florida Highway Patrol (FHP) communications center and other agencies, advising them of events along the highway.
- Dispatches Road Rangers and monitors Road Ranger activity including the monitoring of the Automatic Vehicle Loader (AVL) system to provide oversight of the Road Ranger operations.
- Manages events to include monitoring the roadways, detecting events, monitoring the events, collecting information and disseminating information.
- Monitors 511/FLATIS website (www.fl511.com) to ensure correction information is being reported.
- Monitors FHP website to collect information and to ensure correction information is being reported.
- Completes required logs accurately and within the set time frame.
- Coordinates with partner TMC (District VI, FL Turnpike) ensuring seamless information to this public.
- Understand and abide by the standards set forth for ethical behavior and integrity as detailed in the Code of Business Conduct.
- Perform all other duties prescribed by management.