Role overview
This role is responsible for managing and evolving aecom.com and will be joining our integrated web development team. This role will bridge design and development, ensuring a seamless user experience across the current site while shaping the future iteration of the platform. This role is also expected to manage and execute UI/UX-related development and content requests, working with our existing aecom.com content coordinator, and provide UI/UX guidance for the development of new features and functionality.
Key Responsibilities & Duties
- Oversee day-to-day content updates and UI/UX-related development requests across aecom.com.
- Manage and mentor the Content Coordinator to ensure timely and accurate execution of tasks.
- Maintain quality control for all published content and site components.
- Analyse current site performance and user behaviour to identify UI/UX improvements.
- Collaborate with design and development teams to define UI/UX standards as the website evolves.
- Advocate for accessibility, responsive design, and usability best practices.
- Work closely with developers, designers, and business stakeholders to deliver cohesive user experiences.
- Translate UI/UX recommendations into actionable requirements for the development team.
- Conduct usability testing and provide feedback to improve workflows and site navigation.
- Ensure compliance with brand guidelines and global accessibility standards.
- Escalate issues and recommend resolutions to Team Lead for timely resolution.
- May support junior members of the team in addressing routine issues within the assigned processes.
- Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures.
- Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
- Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
- Contribute specialized expertise to different assigned projects to Team Lead and Manager.