This position will be responsible for support, development and implementation of applications that support AECOM finance business users, particularly in the Source-to-Pay (S2P) functions. Coordinating with AECOM business stakeholders and 3rd party resources, this position serves as the primary contact point and liaison with business user communities. Work with global/regional executive teams and business stakeholders to establish priorities and requirements for those applications that support their functions. The ideal candidate will have a proven background supporting Coupa S2P in complex environments and a demonstrated ability to bridge functional and technical requirements. This role offers the opportunity to help define the future-state vision of Coupa within the organization, with growing aspirations for analytics, automation, and system expansion.
This position will offer flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work, to be based in either Dallas or Houston, TX.
- Serve as AECOM technology senior manager and SME for business users across financial enterprise applications – including Coupa Procurement Cloud and associated integrations
- Provide day-to-day user support, resolve issues, and partner with Coupa support as needed for escalations, upgrades, and special projects
- Manage internal and 3rd party resources to ensure assigned tasks are completed accurately and on time
- Interpret business requirements and deliver creative, scalable Coupa-based solutions that align with platform capabilities and strategic goals
- Partner with application business owners and stakeholders across Finance, IT, and Operations to align technology with business objectives, recommend improvements, and ensure enterprise adoption
- Identify opportunities to expand and optimize Coupa usage across business units; champion adoption, lead onboarding, and help build a roadmap for system growth
- Develop reports and dashboards that provide insight into procurement activity, compliance, and system performance
- Timely escalation of issues and measure against SLAs
- Ensure that the team maintains clear communication with all channel partners, and that all due dates and commitments for project proposals and documentation are satisfied
- Coordinate appropriate user training and development of associated supplemental materials, presentations and documentation
- Drive continuous improvement, monitor performance metrics, and ensure platform stability and efficiency. Establish best practices for development, testing, deployment, and service management.