Business Title
O2C Analyst, Billing
Job Profile Title:
Billing Specialist I
Job Code:
Career Level:
12
Department/ Group:
Finance Services
Location:
GBS Bangalore
Job brief
This role will be responsible for performing the end-to-end processes of billing which includes invoice creation & credit note cancellation servicing at least one or more region.
Responsibilities & Duties
Perform end-to-end billing tasks in compliance with approved billing policies & procedures, accounting standards, SOX, internal controls and within the approved service level agreements.
Assigned invoices may range from moderately complex to complex transactions.
Update client billing information and instructions and billing rates.
Gather and review backup documentations for billing purposes.
Perform revenue recalculation steps in Oracle.
Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.
Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.
Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.
Participate in governance meetings with Operations Team and/or clients.
Perform varied simple periodic and ad hoc tasks assigned by the Billing Team Leader or Billing Manager.
Address critical issues with the guidance of Team Leader within the prescribed turn-around time.
Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
May support Team Lead in data gathering and report generation
Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
Perform transition-related activities such as process training and desktop procedures creation.
Support selected simple process improvement initiatives to streamline processes.
Qualifications & Requirements
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Bachelor’s degree in finance & accounting or any Business-related course.
3-4 years of relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash.
Excellent communications skills in both written and spoken English.
Intermediate proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application.
Advance knowledge and understanding of accounting standards and procedures and internal controls.
Experience working with ERP, i.e., Oracle Systems or SAP is preferred.
Previous experience in process migration/transition is preferred.
Experience working in Shared Services or BPO is preferred.
Attributes:
Ability to effectively communicate and collaborate within a varied audience and internal and external customers. (Communication)
Ability to maintain good customer relationships with the ability to initiate ways to improve customer support, customer experience. (Customer Service)
Ability to be thorough and meticulous in completing assigned reports, tasks, and with the ability to propose ways to prevent or eliminate errors, discrepancies and issues. (Attention to Detail)
Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)
Ability to work in fast-paced environment and maintain efficiency and productivity while adjusting to changes in work structure process, and requirements. (Adaptability)
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