We are seeking an exceptionally experienced Senior Manager - Quality to lead our quality assurance operations in Makkah, Saudi Arabia. In this strategic leadership role, you will oversee all quality management functions, drive transformational continuous improvement initiatives, and establish our organization as a benchmark for excellence across all operations. You will report directly to senior leadership and play a pivotal role in shaping our quality culture, strategic direction, and competitive advantage in the marketplace.
- Develop, implement, and maintain comprehensive quality management systems and policies aligned with international standards (ISO 9001, ISO 14001, and industry-specific requirements), ensuring organizational-wide adoption and sustainability
- Lead, mentor, and develop a team of quality professionals, fostering a culture of excellence, accountability, and continuous learning whilst providing strategic career development opportunities
- Conduct sophisticated root cause analysis on quality issues and implement corrective and preventive actions (CAPA) to eliminate systemic problems and prevent recurrence across the organization
- Analyse quality data and metrics using advanced statistical tools and predictive analytics to identify trends, uncover improvement opportunities, and drive evidence-based decision-making
- Oversee internal and external quality audits, ensuring rigorous compliance with regulatory requirements, organizational standards, and industry best practices
- Champion transformational continuous improvement initiatives using methodologies such as Lean and Six Sigma to enhance processes, reduce waste, and deliver measurable business impact
- Collaborate strategically with cross-functional teams including operations, production, and supply chain to establish ambitious quality objectives, performance targets, and organizational excellence standards
- Prepare and present comprehensive quality reports, strategic dashboards, and performance reviews to senior management and stakeholders, translating data into actionable insights
- Manage quality-related documentation, records, and systems to ensure accuracy, traceability, accessibility, and regulatory compliance across all operations
- Maintain strategic awareness of evolving industry regulations, quality standards, and emerging best practices; communicate updates and implications to relevant departments and leadership
- Lead investigation of customer complaints and quality concerns, coordinating with appropriate teams to resolve issues promptly and implement preventive measures
- Establish and maintain strategic relationships with external quality auditors, certification bodies, regulatory agencies, and industry bodies to ensure organizational alignment with global standards