Job Brief:
The role is part of the Global Mobility Team in Manila which is responsible for delivering first-rate support and administrative services to AECOM employees identified for international assignments. The role involves working on medium to high complexity tasks focused on vendor management, assignment management, tax, and immigration, in compliance with service level agreements, policies, governance, and performance targets.
Responsibilities & Duties
Works independently to manage assigned tasks of medium to high complexity relating to Global Mobility
Generate cost estimates and assignment letters as per business requirements
Prepare and consolidate specific reports for all supported regions, including termination reporting and immigration initiations through AssignmentPro, ServiceNow, and Workday
Communicate with vendors to initiate all vendor related services
Support all invoice related activities
Collaborate, coordinate, and consult with GM Leads and other internal teams including Payroll, Finance, and Tax Teams
Process and maintain data on all mobility related systems, following standard protocols for electronic personnel file management and document storage
Responsible for ensuring confidentiality is always maintained
Ensure adherence to audit and regulatory requirements both internal and external (e.g. GDPR, AECOM Privacy Policy and SOX) for compliance and risk mitigation
Support, train, and coach team members
Ensure that cases are handled in a timely and accurate manner.
Escalate cases when appropriate, following specified guidelines.
Contribute to SOP/DTP maintenance process by identifying opportunities to improve current processes, escalate for discussion and decision and revise documents accordingly.
Contribute specialized expertise to assigned projects and provide key updates to Team Lead and Manager
Contribute/ to continuous improvement initiatives and participate on continuous improvement projects as required.
Escalate issues when necessary and provide input into the completion of incident reports to enable effective issue investigation and continuous improvement.
Attribute:
Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
Ability to develop and maintain good customer relationship with the ability to initiate ways to improve customer experience (Customer Service)
Proactively finds ways to improve customer experience (Customer Service)
Ability to effectively communicate within a varied audience and internal and external customers using different platforms. (Communication)
Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for non-standard and unique scenarios; ensure prioritization of urgent requests (Problem Solving)
Ability to provide timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task (Coaching)