Job Summary
• Manages personnel needs, assigns work and meets deadlines.
• Interprets and ensures consistent application of company policies.
• May perform special analyses and reconcile designated accounts, etc. within assigned functional areas.
• Plans, organizes and directs the work of others in an effective manner.
• Prepares reports on department’s service levels.
• Responsible for the day-to-day direction and coordination of the collections group.
Job Description
Responsibilities & Duties
Manage daily collections activities involving monitoring of portfolio within agreed service level agreement.
Prepare and present reports on collection activities and progress.
Perform proactive calls and emails to clients to discuss their outstanding invoices
Assist the Team Leader to manage the debtor lifecycle and in bringing down the company’s days sales outstanding.
Investigate historical data for debts and bills.
Process unallocated receipts, refunds and adjustments.
May be involved in selected process transition activities.
Participate in various stakeholder meetings.
Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.
Perform varied simple periodic and ad hoc tasks as assigned by the Team Leader or Manager.
Address critical issues with the guidance of Team Leader within the prescribed turn-around time.
May support Team Lead in data gathering and report generation.
Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
Perform transition-related activities such as process training & desktop procedures creation.
Support selected simple process improvement initiatives to streamline processes.
Qualifications & Requirements
Minimum Requirements:
Bachelor’s degree in Accounting/Finance or equivalent relevant courses
3-4 years of relevant professional experience in Collections
Advanced proficiency in MS Office tools
Advanced knowledge and understanding of accounting standards and procedures and internal controls
Experience working with ERP & CRMs e.g. Oracle, SAP, Service Now and Salesforce
Experience in process improvements and other transformation activities is an advantage
Experience in process migration/transition is a plus
Experience working in a global engineering and consulting firm or similar in a shared service/BPO environment is preferred
Attributes
Ability to effectively communicate and collaborate within a varied audience and internal and external customers. (
Communication)
Ability to maintain good customer relationship with the ability to initiate ways to improve customer support customer experience (
Customer Service)
Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (
Attention to Detail)
Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (
Problem Solving)
Ability to work in fast-pace environment and maintain efficiency and productivity while adjusting to changes in work structure, process, and requirements. (Adaptability)