Who You’ll Work With
As a Resident Engineer, you will be a critical technical partner embedded within our most strategic account(s). Your role sits at the intersection of innovation and execution, collaborating with:
- Elite Customer(s): You will partner directly with Arista’s key customers to design, build, and manage some of the world's most advanced large-scale AI data centers.
- The Arista Account Team: You will work hand-in-hand with our sales and account leadership to nurture the overall customer relationship and align technical strategy with business goals.
- Arista TAC & Engineering: You will act as a bridge between customer and Arista’s core Technical Assistance Center (TAC) and Engineering teams, collaborating to debug complex issues and develop high-impact solutions for the customer.
- Arista’s Resident Engineer Team: You will join a collaborative team of fellow Resident Engineers to share tribal knowledge, standardize best practices, and ensure seamless communication across the account.
What You’ll Do
As a Resident Engineer, you will serve as the technical contact for Arista’s deployments within the customer environment, spanning from high-level design to hands-on operational excellence. Your responsibilities include:
Strategic Technical Leadership
- Design & Architecture: Maintain and update High-Level (HLD) and Low-Level Designs (LLD). Create "As-Built" documentation and Delta Design plans for incremental network expansions.
- Network Audits: Conduct regular configuration and network health reviews to ensure compliance with customer's and Arista best practices.
- Stakeholder Liaison: Interface with Arista Product Management (PM) and Systems Engineering (SE) to communicate customer requirements and influence the product roadmap.
Operational Excellence & Automation
- Infrastructure Management: Manage the upgrade and hardening of the Arista Fabric, including CloudVision (CVP/CVaaS).
- Automation & Integration: Develop and support automation solutions using Arista python based APIs to streamline network operations.
- Change Management: Author Methods of Procedure (MoP), oversee complex change windows, and perform rigorous pre- and post-activity health checks.
- Lifecycle Management: Coordinate with Arista teams for Product Lifecycle Management, ensuring all hardware and software are within supported windows.
Advanced Troubleshooting & Support
- Incident Resolution: Lead advanced troubleshooting for hardware/software issues and act as the primary liaison for customer with the Arista Technical Assistance Center (TAC) to ensure rapid resolution of P1 and escalated cases.
- Proactive Maintenance: Perform routine bug scrubs, impact analyses, and vulnerability assessments to create actionable patching and update plans.
- Root Cause Analysis (RCA): Investigate critical incidents or issues and provide detailed RCA reports and remediation plans to customer leadership.
Project Execution & Reporting
- Proof of Concepts (PoC): Partner with Arista SEs to plan and execute PoCs, demonstrating new features and modules to the customer.
- SLA Compliance: Ensure all customer operations meet agreed-upon SLAs and timelines as defined in the customer's Statement of Work (SoW).
- Performance Reporting: Generate and validate Daily, Weekly, and Monthly reports to provide visibility into network health.
Mentorship & Knowledge Sharing
- Capability Building: Mentor new hires and conduct internal training sessions to ensure the team is proficient in the latest Arista features and fabric deployments.
- Continuous Learning: Participate in advanced technical sessions hosted by Arista Professional Services, TAC and Engineering to maintain subject matter expertise.