Job Title: Technical Support SME聽
Work Location: US-IL-Chicago
Contract to hire聽
Primary responsibilities include:
- Receive and respond to support requests from users via phone.
- Respond and resolve reported incidents. Perform root cause analysis and troubleshooting. Escalate to software vendors as required.
- Fulfill report & special data requests. Strong SQL skills are not required, but person should understand basic data models and how to create reports. Create reports using a web based reporting tool.
- Perform system configuration / administration.
- Installation of application updates on Windows PCs.
- Perform knowledge transfer activities to ensure that Control Center operations continue without material disruption.
- Document Control Center processes and procedures to create a support manual.
- Assist in identifying and implementing improvement opportunities.
- Work hours shift will be from 2:00 PM - 10:00 PM, ONSITE.
- Be available on an on-call basis afterhours.
Education:聽聽聽聽 Bachelor's degree from an accredited college or university in Information Technology, Computer Science, Management Information Systems, or other information technology related field.
Work Experience:聽聽
- Experience must include working with and supporting Transit Oriented Software; experience in CleverCad is preferred.
- Knowledge of FileMaker Pro is desirable.
At least 5聽years of experience designing, developing, testing, implementing and maintaining applications systems and programs using standard computer programming languages or other developmental tools.
Industry: Work in a public transit agency is preferred.
Other Qualifications:
- Strong systems/聽technical support聽experience.
- Possess a strong business prospective, and be an advocate of change in technology.
- Problem solver and innovative thinker, working well in a team environment
- Excellent communication and interpersonal skills with various levels within an organization.
- Ability to maintain a strong client/customer focus.
- Strong independence and decision making ability while working under pressure.