Help Desk Analyst -Sr-App Support

Short Description:

UPDATE: This is an Application/Production Support position where selected candidates will support the client's application by assisting outside customers/agents who are accessing the system. This role also requires a high level of customer experience, and is not a hardware based help desk role.

Experience and knowledge of browser-based applications.

Experience researching, analyzing and interpreting automated system problems.

Experience working in a Application/Production Support based (not hardware) help desk environment.

Experience writing and running SQL queries.

Experience in phone based Customer Service focused roles, being able to think and respond quickly to customer questions.