Systems Engineer

This position is responsible for but not limited to the following:

•            Maintain and monitor all network, security and computer systems to meet the organization's current and future requirements 

•            Responsible for management, maintenance and architecture of storage, virtualized environment, servers, network devices, and productivity tools 

•            Monitor systems and identify performance issues proactively 

•            Work within strict time frames and elevate incidents within defined timeframes 

•            Test all changes to networks, hardware, software, and hosted applications 

•            Deploy application code through development lifecycle in coordination with development teams

•            Monitors service delivery compliance to budget, quality standards and customer and business stakeholder requirements 

•            Cater to doing infrastructure coordination related to design and setup activities at different stages of a project 

•            Work with various vendors and service providers to ensure productive environment 

•            Resolve issues and prepare status reviews and reports 

•            Professionally represent the infrastructure team as a technical consultant on projects. 

•            Maintain the necessary project plans and documentation of all system builds and modifications 

•            Interact and coordinate with vendors, suppliers, distributors and contract consultants 

•            Maintain a good working knowledge of current infrastructure and future trends 

•            Maintain good working relationships with all service providers and vendor to ensure that services received meet expected requirements of contract

•            Determines server sizing and configuration, printer configuration, bandwidth analysis and capacity planning.

•            Assists in the development of configuration standards.

•            Installs/configures servers and server software/drivers.

•            Monitors the availability of updates/upgrades to all server hardware, tests and installs updates/upgrades.

•            Performs Network Management functions using various management and monitoring tools available including sophisticated network management systems.

•            Develops procedures and scripts for Service Desk.

•            Employs Remedy software to report calls and call clearance and change management activities

•            Places service calls for servers and network equipment.

•            Work with Client's partners and employees including IT coordinators in deployment activities.

•            Attend meetings with Client's developers, users, and partners.

•            Proactively plans for business continuity and disaster avoidance.

•            Creates/updates disaster recovery plans.

•            Participates in disaster recovery drills.

•            Provide all required information to assure a complete and accurate equipment inventory.

•            Unpack/pack computer equipment.

•            Perform related duties as required.

Competencies and Experience: 

•            Solid technical background in a client/server environment including infrastructure networks, hardware, software and telecommunications 

•            Good knowledge of security as it relates to network and server infrastructure 

•            Experience using automated monitoring tools 

•            Ability to identify incident trends in order to elevate incidents in accordance with standard protocols 

•            Able to gather relevant information systematically to troubleshoot and resolve issues 

•            Ability to analyze network packet captures

•            Experience with distributed web application hosting

•            Experience with Microsoft clustering technologies

•            Experience with multi domain Active Directory forests

•            Ability to work in a team environment 

•            Good analytical, problem solving and decision making skills 

•            Good attention to detail, testing and documentation 

•            Knowledge of ITIL and industry best practices 

•            Strong virtualization experience using VMWare vSphere

•            Ability to maintain good working relationships with third party service providers and vendors 

•            Strong oral and written communication skills