Technical Support

Job Description:

•Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications. May be responsible for accessing data from and transferring data to various local, state, or federal databases. May assist in the review and recommendation of the procurement and inventory of information resources hardware or software. May write and update personal computer and mainframe application programs. Experience in automated data processing systems. Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures. Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems. Ability to operate information technology systems, to communicate effectively, and to train others.

•Installs, maintains, moves, and assists in testing and upgrading new and existing hardware and software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Develops procedure manuals. Develops and makes presentations and briefings for training sessions. Prepares briefings, reports, and evaluations on systems efficiency and utilization.

Experience in Video and audio conferencing systems, maintenance, repair and operation is required.

Security+ certification is required with background that will permit security clearance acceptance. Network+, A+, CCNA a plus.

Experience with Polycom and Tandberg video and audio conferencing equipment

Candidates must have active Security+ certification

Candidates must have ability to work autonomously - independent of direct supervision

Candidates must have a demonstrated background in customer service orientation, issue resolution, urgency training - for end customers.