requires the assistance of a contract resource to serve as a CĂșram Business Analyst for the North Carolina Program to support the development and implementation of North Carolina Families Accessing Services through Technology. This position will be responsible for managing IBM CĂșram business analysis work or projects with distinct deliverables to a solution.
Tasks include leading fit/gap, JAD sessions that map requirements to standard features and functions, develop functional designs, identifying and documenting business processes, issues, value levers, metrics, and capabilities; identifying approaches to satisfy business requirements by conducting detailed analysis and technical design of one or more program areas, in support of implementation of a comprehensive case management solution utilizing the CĂșram Business Application Suite; and utilizing knowledge of the CĂșram software product to: conduct and document gap analysis, identify evidence needed to support requirements, develop business and functional requirements specifications, assist with designing the business solution, and assist with user acceptance testing.
Work also involves interpreting technical concepts to both technical personnel and non-IT business users and summarize and convey technical issues and problems identified, as well as conducting industry, competitive and State analyses (strategic, financial, operational), and business case development. This individual must support required system go-live activities, including conversion, support desk, site support, training delivery, logistics management, etc.,
perform PMO activities related to project time tracking, work plan updates, status reporting, service metric reporting, and related project administration tasks. Knowledge and experience with CĂșram workflow.
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