Responsibilities include:
路Monitoring incoming issues that are resolved by the front line Help Desk staff
路Diagnosing the root cause and resolving isolated issues
路Escalating customer issues to development staff
路Recommending product and process improvement strategies based on perceived trends or patterns in field issues
路Working with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches. May assist with the setup of staging or test environments.
360 IT Professionals
https://careers.smartrecruiters.com/360ITProfessionals1