1. Kronos Workforce Central Specialist
Relevant Experience Mandatory:
⦠5+ years of Kronos experience including Workforce Central (WFC) time management software implementation and/or application support experience.
⦠Experience with large workforce use of Kronos (i.e. over 10,000 employees)
⦠Experience supporting Kronos for union/bargaining unit workforce
Preferred:Ā
⦠WFC Configuration and alignment with Organization Pay Rules
⦠WFC Mobile Application Support
⦠Time Clock Management/Management of Time Cards
⦠Intouch
⦠Series 4000
⦠Other time capture devices
⦠Integration to PeopleSoft Application
⦠BizTalk
⦠Workforce Integration Manager
⦠WFC Architecture and Technology support including SQL Server database support
⦠Public Sector experience
⦠Application management/outsourcing experience
⦠Kronos application patch, bundle, or image experience (WFC 7.0 or higher)
⦠Excellent verbal and written communication skills
⦠Ability to interface and resolve issues across all levels of an organization
⦠Writing WFC reports
Role DescriptionĀ
 ⦠Work in collaboration with the OAKS Managed Services Providers (MSP), key internal IT and Security organizations, and other critical stakeholders to maintain the Kronos Workforce Central application
⦠Responsible for identifying and troubleshooting production issues and problems in the Kronos Workforce Central application
⦠Consult on application aspects of break/fix approaches and planned enhancements
⦠Bring research and recommendations to the OAKS team to continually improve the current Kronos Workforce Central application
⦠Work to understand customer issues and communicate these issues to various stakeholders
⦠Maintain the Kronos Workforce Central Operation Processes
⦠Proactively identify and implement service improvements in operational delivery processes
⦠Analyze and Diagnose incidents and events related to the Kronos Workforce Central application in the Production Environment
⦠Conduct cause analysis for incidents and events affecting Kronos Workforce Central documentation
⦠Document results of analysis in Event / Incident Management database
⦠Help drive Kronos Workforce Central performance improvements
⦠Assist in validating Kronos Workforce Central contract performance
⦠Customize Kronos software to meet the Stateās needs
⦠Program SQL based queries and views to develop interfaces and customized reports
⦠Provide program specific training and follow-up support for new agencies
⦠Develop documentation for the configuration of the software based on discovery and union contracts
⦠Lead discovery workshops with agencies to determine goals objectives, and procedures to ensure successful implementation of time management software
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