Process Engineer(10 yrs project management)_ITIL preferred

We are looking to fill a position for Sr. process Engineer with at least 10 yrs. of relevant experience in [Project Management Practices.

The key areas of focus and deliverables are:

Cradle-to-grave process artifacts for Application Lifecycle Management, Knowledge Management, Asset Management, Change Management, Problem Management, and Incident Management

Evaluation and gap analysis for Application Lifecycle Management, Knowledge Management, Asset Management, Change Management, Problem Management, and Incident Management effectiveness review and continuous improvement recommendations of the Off-boarding process available to supervisors in the Customer Service Portal

To accomplish this, the Senior Process Engineer will:

·Assess current in-scope processes and make additional recommendations for improvements related to efficiency

·Make heavy use of available materials in the above mentioned areas as fodder for process engineering activities

·Develop process maps

·Identify associated process goals, and metrics for measurement of each goal, to ensure that process performance can be measured and quantitatively managed

·Meet with any applicable stakeholders to capture data and information as necessary and with Chief Customer Officer approval

·Draft, or facilitate preparation of, process flows and instructional materials in coordination with Communications team

·Ensure process interface with dependent, or related, processes across the enterprise

·Apply industry process engineering best practices to legacy and new processes