ServiceNow Administrator/Developer

Role: ServiceNow Administrator/Developer

Location: Universal City, CA (LA Area)

Duration: 12 MONTH Contract MINIMUM

Interview: Phone, F2F, Offer

Start Date: July 10th

Qualifications:

• Requires a 4 year college degree or equivalent experience in Computer Science or related disciplines. • 6+ years of experience working with ITSM solutions in an enterprise environment. • 4+ years of ServiceNow development / implementation / administrative experience • Experience working with web technologies (HTML, CSS, JavaScript (including AngularJS), XML, SOAP, REST, Jelly, etc.) • Experience working with databases (MySQL, Oracle, SQL Server, etc.). • Experience working with large global / multinational corporations. • Experience integrating internal and external (SaaS based) applications. • Exposure to Identity Management and Single Sign on/Active Directory integrations. • Superior attention to detail with excellent written and verbal communication skills. • Ability to understand complex business needs and adapt appropriately. • Ability to learn and adapt to new technologies applicable to the ServiceNow platform. • Certified ServiceNow Administrator, Certified ServiceNow Implementation Specialist. • ITIL v3 Certification or equivalent practical experience. • Relevant software development certifications.

Responsibilities:

• Support the development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Service Portal, Change, Problem, Knowledge, Release / SDLC, Asset Management, Configuration Management (CMDB), Project, Time Cards, CMS, and Reporting. • Collaborate with team members to define, analyze, understand and document business and technical requirements. • Design and develop / configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies. • Formulate testing approach, test cases and document them. • Unit and regression test implemented solutions as required. Support User Acceptance Tests and implement code into Production. • Participate / conduct code walkthroughs. Develop coding standards. • Participate in and support ServiceNow version upgrades. Install, test and take new applications live in ServiceNow. • Offer technical solutions to address complex requirements. Evaluate alternate solutions, identify the best option and implement the solution. • Create technical architecture, design and user guide documentation. • Conduct in-person and virtual training sessions for stakeholders as appropriate. • Analyze, troubleshoot, and remedy identified system issues. • Coach and oversee the activities of ServiceNow support partner resources on an as-needed basis. • Provide on-call support when Production issues occur.