Location: Chicago, IL (60604)
Duration: 4-6+ Months
Robust knowledge in the following areas of Murex:
- Back Office Support – OSP, workflow, payments, accounting, confirmations
- Front office – Deal entry, simulation, pricing, pretrade rules, understanding of trading products
- Middle Office – VAR, RISK
- Creating/editing simulation views/layouts
- Adding/editing typologies (structures)
- Importing test cases/configuration changes
- End of Day (EOD) Processing.
- Monitor Murex based support tickets, provide support with all end-user issues, escalate issues to the support manager as needed.
- Communicate effectively in non-technical terms with end users to troubleshoot issues and bring to resolution.
- Ability to not only diagnose Murex issues but effectively train internal support staff on how to diagnose similar issues going forward.
- Contribute to customer and support analyst “how to” documentation, knowledge base articles, and internal troubleshooting guides.
- Ability to prioritize tasks and manage time effectively under time constraints.