Desktop Support

Experienced in PC (desktop/laptop/thin client) support - both desk side and remote
Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting
Desktop - Windows XP to Windows 7 Migration Ability to troubleshoot issues with Microsoft Office 2010/2013
Windows networking TCP/IP Configuration and troubleshooting Ability to troubleshoot issues with Microsoft Internet Explorer 10/11
Ability to install and troubleshoot issues with a variety of in-house developed and 3rd- party software
Troubleshoot network printers Experienced in Windows networking TCP/IP configuration and troubleshooting
Ability to modify system registry (regedit)
Experienced in Google device (Chromebox/Chromebook) support
Experienced in support of the Google Office Suite of products
Printers - troubleshoot network printer connectivity issues
Printers - hardware maintenance (toner/maintenance kit replacement)
Thorough understanding of Microsoft Active Directory - client side
Ability to use industry standard remote tools - preference for SCCM
Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker and Winmagic SecureDoc
Industry certification (A+, Network+, MCP, etc.)