The primary roles of the IS technicians are:
- Provide workstation installation, troubleshooting, diagnosis, and repair for multiple systems and models, including operating systems, configurations, and software applications.
- Build and configure Pc, following agency standards and procedures.
- Provide status reports as directed describing work-related activities and accomplishments.
- Maintain workstations in accordance with IS standards.
- Ensure workstations and their applications are in operational condition.
- Troubleshoot workstation hardware and operating system problems.
- Assist the Computer Support Desk (CSD) in tracking computer problems by using Remedy software or by communication with CSD.