Desktop Client Sup Analyst I

Role : Desktop Client Sup Analyst I

Location : Houston TX 77041

Duration : 6-12 Months

Job & Responsibilities:

Desktop Support Analyst I am responsible for providing first level support to users of various desktop applications such as Microsoft.

Ability to multi-task and support high level of trouble shooting user issues via telephone and remote applications.

Bachelor’s Degree or equivalent.

1-2 years related work experience.

This is a driving position must use own vehicle and pass motor vehicle check.

Must have Sprint mobile phone

Position Summary

� Provide technical support on operational or maintenance aspects of system equipment.

� Diagnose mechanical, hardware, software and systems failures, using established procedures.

� Basic technical understanding of Wi � Fi networks, switches and routers.

� Perform remote, on-site or in-house servicing and/or repair of company products/services.

� Toshiba laptop running Window 7, Microsoft Office 2013, Internet Explorer 11

� Wyse Thin Appliance using Citrix

� Signature Capture Device

� Receipt Printer� Corded Scanner

� Netgear/Aruba Router

Position Requirements

� Available to work a flexible schedule (including days, nights, weekends and holidays).

� Must have valid driver's license, three consecutive years of active driving history, successfully complete driver's safety training, and otherwise comply with Sprint's Driver Safety Policy and guidelines.

� Reliable transportation as needed to move between sites throughout the day as necessary

Basic Qualifications

� High school diploma or equivalent

� One year technical support experience

� One year customer service experience

Regards,

Happy Singh

Sr.Technical Recruiter

Office: 972-455-8296

happy.singh(@)mcpsinc.com