Technical Support Specialist / Onboarding, Reporting

Job Title: Technical Support Specialist / Onboarding, Reporting

Duration: 12 months contract

Location: Albany NY

Position Requirements/Technical Skills:

Project Scope- duties of position

Public Health MU Onboarding Project

This position will enhance public health exchanges to promote the Meaningful Use (MU) of Certified EHR Technologies from Medicaid Provider participating in the CMS Medicare and Medicaid EHR Incentive program. This position will provide enhanced technical and onboarding support to increase public health surveillance activities of the populations served by Medicaid providers by improving timeliness, quality, completeness and standardization of data reported to Public Health Registries. This position will support the NYSDOH Public Health Node which facilitates the onboarding and testing for the data transport necessary for reporting. Furthermore, this specialist will provide assistance with maintenance of production data streams to ensure adequate reporting for Meaningful Use measures. Furthermore, this support staff will provide assistance with software installation and configuration to maintain adequate reporting for this Meaningful Use measure.

The consultant will be responsible for interfacing with onboarding Meaningful Use reporting clients and vendors, facilitating the transport and data exchange activities.

Daily Tasks will include but are not limited to the following:

Provide hands on technical customer support, identifying customer needs, abilities and limitations in implementing data exchange.

Troubleshoot and diagnose hardware and software issues occurring among existing and new data exchange partners.

Provide step by step instruction for solution of end user issues.

Identifying root cause of error and delay and taking steps to mitigate future occurrence.

Review of system, application and network access logs of Windows and Linux based systems to identify errors.

Prepare documentation to educate technical and non-technical end users on transport onboarding steps.

Prepare documentation to document troubleshooting process flows and escalation pathways.

Document interactions with clients for later evaluation of service delivery activities.

Communicates effectively with both end users and other technical staff.

Consults and collaborates with developers, project managers and other technical staff to resolve complex technical issues.

PART A: The ONE MANDATORY REQUIREMENT:

Mid-Level

PART B: Requested Desirable Qualifications: The numbered qualifications below are not mandatory, but candidates should meet or exceed in duration and skill set target asked for, at least 5 of numbers 1 through 10.

48 months experience troubleshooting hardware and software issues.

48 months providing end user support with software applications.

48 months experience communicating with users, stakeholders and business analysts to determine business needs.

48 months experience preparing various technical documents like user reference documents, process flow diagrams and database schema diagrams.

36 months experience interpreting system level, application level and network access logs for Windows and Linux based systems.

36 months experience with Windows and Linux administrative tasks such as start-stop services and updating property and configuration files to modify software behavior.

36 months experience in developing n-tier applications.

36 months experience maintaining quality controls and procedures.

36 months of experience in developing and maintaining information technology technical documentation for end user support.

Bachelor’s degree or greater in computer science, computer engineering, information technology or public health