Job Description:
Manages and collects on an accounts receivable portfolio, ensuring timely payment of receivables and resolution of customer issues preventing payment.
Responsibilities may include the following depending upon job level:
Effectively apply trained collection strategies;
Build a close relationship with a portfolio of assigned customers (by phone and email);
Analyze and research customer's receivables account delinquency and determine the type of communication method to facilitate payment;
Identify, negotiate, implement payment solutions and overcome customer process inefficiencies;
Document actions taken and determine future collection steps in a centralized system;
Identify delays due to disputes;
Resolve disputes related to customer payment on delinquent accounts, negotiate and ensure payment from customer;
Identify root causes of problems and assign the issue towards the responsible department in order to resolve; follow up internally to ensure timely resolution and to increase customer satisfaction;
Establish international relationships with departments in DXC worldwide (credit, billing, sales, controllership, etc.) to agree upon customer solutions to implement;
Recognize trends for nonpayment and resolve issues by engaging internal partners;
Analyze at-risk customers and recommend account strategies to prevent delinquencies;
Demonstrate sound judgment, prompt follow-up, and timely structured escalations;
Identify "at risk" customers and engage key contacts (credit and sales) to resolve issues;
Build strong customer relationships to ensure world class Total Customer Experience and win/win outcomes are achieved;
Lead and participate in local projects that enhance operational efficiencies within Collections organization;
Lead or participate in cross-functional teaming to improve customer payment cycle, facilitate solutions for customer receivable issues, and improve organizational processes.
Qualifications:
Education and Experience Required:
First level university degree with a focus in business or economics or equivalent experience
Typically 0-2 years of experience
Knowledge and Skills Required:
Good written and verbal communication, negotiation, and conflict resolution skills
Fluent English and 2nd language French
Familiarity with computers
Basic accounting knowledge
Basic understanding of collection processes and financial concepts
Strong prioritization and organization skills
Good problem solving and reconciliation skills
Solutions oriented
Good influencing skills
High customer service orientation
Strong initiative, ability to work independently
Team player
Capability of sharing knowledge
Structured thinker and analytical skills
Comfortable working with numbers
Ability to work within deadlines
Interest in the economical business sector
Supporter of change
Multicultural working experience is a plus
What we offer:
24 vacation days
Meal tickets
Voucher Tickets
Private Health Insurance
Benefits Online Platform
Paid referral programme
#Li-Hybrid
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