Job Description:
Essential Job Functions:
ā¢ Manage business process improvement projects from initiation to completion, ensuring optimal customer and client experience.
ā¢ Collaborate with team members to identify process optimization opportunities.
ā¢ Execute process enhancements and track performance metrics.
ā¢ Communicate with stakeholders and report on project status.
ā¢ Assist in resource allocation and planning.
ā¢ Develop and maintain relationships with key stakeholders.
ā¢ Act as a problem-solving resource for team members.
ā¢ Stay informed about industry trends in customer experience and process optimization.
Basic Qualifications:
ā¢ Bachelor's degree in a relevant field or equivalent combination of education and experience
ā¢ Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role
ā¢ Proven experience in business process services and project management
ā¢ Experience in managing business process improvement projects
ā¢ Proficiencies in process analysis and improvement
ā¢ A continuous learner who stays abreast with industry knowledge and technology
Other Qualifications:
ā¢ Advanced degree in a relevant field a plus
ā¢ Relevant certifications (e.g., CAPM, Business Analysis Professional) a plus
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. Weāre committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.Ā More information on employment scams is availableĀ here.
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