Senior Support Analyst - Mulesoft

Job Description:

Why join DXC Technology?

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com

DXC Practice for Salesforce has experts in all Salesforce and MuleSoft technologies to architect, deliver, and maintain solutions that provide innovative customer experiences. In addition to the deep Salesforce and MuleSoft expertise within the practice, other industry and technical experts within DXC are regularly leveraged to deliver best in class solutions, and a lower and more predictable cost environment.​ 

At DXC we pride ourselves on delivering excellence in everything we do.

What you will be doing

Unlock what’s possible. We are seeking a Senior Support Analyst to join our team to help provide key support to a New Zealand based customer and propel our customers digital transformation journeys with human-centred design thinking and consultation.

• NZ Citizenship required for Account Security reasons.

What will keep you busy

• Working collaboratively in a team delivering support services.
• Providing guidance to Junior/Mid-Level Support Analysts.
• Managing support deliverables, troubleshooting and resolving technical incidents and problems.
• Managing product patching, including but not limited to planning, assessing, testing and troubleshooting related issues.
• Monitoring system performance and identify potential issues.
• Performing API certificate renewals
• Authoring and maintaining key support documents
• Achieving appropriate technical certifications on offer and apply capabilities appropriately to business problems. 
• Uphold and maintaining DXC Practice technical delivery processes and actively contributing to them. 
• Should be open to create reusable assets which can be leveraged in other engagements. 
• Peer review technical solutions and provide constructive feedback. 
• Being a senior in the team should be open to coaching opportunities with the peers.
• Providing oversight and direction to team members in accordance with DXC Practice Methodology and Standards 
• Maintain transparent communication – appropriate communicate organization information through department meetings, one on one meetings and appropriate email communication with Client and various Leads. 

The skills you will bring

• Bachelor degree level or higher 
• At least 4 years experience working in a DevOps support environment
• At least 2 years MuleSoft experience is desirable
• Strong communication and collaboration skills
• Strong understanding of ITIL processes
• Strong understanding of DevOps processes
• Good understanding of integration platforms
• Ability to follow and adhere to support processes
• Ability to work independently and have a learning mindset with strong troubleshooting skills.
• Ability to analyse and support integration solutions developed in MuleSoft
• Leadership

Preferred technical experience of: 

Required: –

• Anypoint Studio
• MUnit, Postman, SOAPUI
• Azure DevOps, Jenkins
• Azure DevOps, GitHub
• Cloudhub
• SOAP, REST
• Splunk, Kibana
• API Manager

Nice to have:-

• RAML, OAS , Async API, GraphQL
• JMeter
• Bitbucket
• Customer-hosted, RTF K8 or VM
• Solace, Kafka, MQ
• PI Governance

Our culture and benefits

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University
• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
• More time to do the things you love with flexible leave options, including purchased leave
• Take time to give back with charitable and emergency services volunteer days
• And of course, all the basics; discounted health insurance, life insurance and many other discounts

How to apply & our commitment to you in return

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.