Service Desk Analyst

Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology

We are looking for Service Desk Analysts to join the team. There are a number of different roles with different expertise.

Key Requirements

• High school education or equivalent, plus 6–12 months of IT or customer service experience
• Strong written and verbal communication skills
• Prior customer-facing experience (remote or in-person)
• Basic IT knowledge and familiarity with computer technology
• Proficiency with common applications (e.g., Microsoft Office; Remote Helpdesk Tools, ServiceNow (or ticketing systems), ASD or call centre phone systems)
• Demonstrated problem-solving ability and accuracy in data entry
• Fluency in English, written and spoken
• Experience in phone-based remote support, e-support, or live chat environments
• Desirable: knowledge of call routing and ticketing systems

Key Responsibilities

• 📞 Respond to incoming support requests via phone, email, or ticketing system
• 🛠️ Diagnose and resolve basic hardware, software, and network issues
• 🔑 Assist with password resets, account access, and user setup
• 📋 Log, track, and update support tickets in the helpdesk system
• 📚 Provide clear instructions and guidance to users
• 🔄 Escalate unresolved or complex issues to other support teams
• ✅ Ensure timely resolution and maintain customer satisfaction

Skills & Qualifications

• Basic knowledge of Windows, macOS, and common office applications
• Strong communication and problem-solving skills
• Ability to follow standard operating procedures
• Customer service mindset with patience and professionalism

Typical Requirements

• Entry-level IT certification (e.g., CompTIA A+, ITIL Foundation) is a plus
• Prior experience in customer service or IT support preferred

Please note: You must have unrestricted work rights in Australia. If you have a security clearance, please make mention in your resume and the screening questions.

We are an Equal Opportunity Employer  

DXC is proud to be an equal opportunity employer, and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.  

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities. 

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.