Senior End User Onsite Support

Job Description:

Job Summary

The Senior End User Onsite Support acts as a technical lead responsible for delivering high‑quality onsite support to end users while guiding junior team members. This role bridges advanced IT operations—including network, cloud, cybersecurity, and data governance—with business needs. It also collaborates closely with regional counterparts and vendors to ensure IT initiatives are implemented effectively and aligned with global standards.

Working time:09:00 AM – 06:00 PM, Monday to Friday, onsite at theclient office, Sai Gon Ward.

Job Responsibilities

Technical Leadership

• Mentor and provide hands‑on guidance to Junior Helpdesk team members.
• Serve as the primary escalation point for complex incidents and technical issues.

Advanced IT Operations

• Oversee and troubleshoot network systems and perform required maintenance.
• Manage and support cloud environments (Azure, GCP), including configuration, monitoring, and optimization, in coordination with regional teams.
• Work with vendors and regional counterparts to implement and maintain IT solutions in line with corporate standards.

Cybersecurity & Data Privacy

• Support cybersecurity patching, vulnerability remediation, and incident response.
• Enforce data privacy and security controls according to company and regional policies.
• Collaborate with cybersecurity teams and vendors to address threats and ensure secure environments.

Data Governance

• Apply data governance principles to daily operations, ensuring compliance with data privacy requirements.
• Provide occasional hands‑on support for data‑related tasks as needed.

Collaboration & Vendor Management

• Work closely with regional IT teams to stay aligned with global/zone IT strategies.
• Coordinate with vendors to ensure timely, effective service delivery.

Project & Process Support

• Lead or support projects related to end‑user services, infrastructure enhancements, or process improvements.
• Act as “smart hands” for regional teams during local implementations.
• Maintain accurate documentation and reporting for all technical and operational activities.

Job Requirements

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 3–5 years of experience in IT support, infrastructure, or system administration within FMCG or technology‑focused environments.
• Strong knowledge of cloud platforms (Azure, AWS, GCP) within enterprise environments.
• Solid understanding of networking, cybersecurity fundamentals, and data privacy controls.
• Familiarity with data governance concepts.

Skills

• Strong troubleshooting and problem‑solving abilities.
• Excellent teamwork, communication, and coordination skills.
• Ability to communicate effectively in English, both written and verbal.
• Experience working with vendors and cross‑functional teams.
• Strong documentation and reporting skills.

Preferred

• Experience with DevOps tools or practices.
• Ability to train and guide junior staff.

About DXC Technology

DXC Technology(NYSE: DXC) is a leading independent IT services company serving nearly 6,000 clients in 70 countries, delivering end-to-end, next-generation solutions through global expertise and strong partnerships.

DXC Vietnam, part of DXC Technology (Fortune 500), has nearly 30 years of presence with about 1,300 engineers, providing high‑quality, cost‑effective technology services to global and local clients. Our expertise covers AI, RPA, ServiceNow, SAP, Mobility, and application development.

EMPLOYEE BENEFITS AND PERKS

• Attractive and competitive salary package.
• Full salary-based contributions to Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Social Security Law.
• 13th-month salary (guaranteed).
• Generous leave policy: 12 annual leave days, 6 personal leave days, 1 volunteer leave day, plus sick leave, maternity/paternity leave, and childcare leave.
• Premium Healthcare Insurance (1+1 for employees and dependents).
• Employee Assistance Program (EAP) with 1:1 confidential consultation to support physical and mental well-being.
• Opportunities to access the Well-being Hub with programs focused on health, mental wellness, and financial planning.
• Learning & development support, including access to training resources and voucher sponsorship for professional certification exams.
• Opportunities to work on global projects, collaborate with international teams, and potentially overseas assignments or relocation.
• Special allowances and gifts: English and Japanese language allowances, wedding gifts, newborn gifts, and more.
• Remote work support with a company-provided laptop.
• Annual team activities and company events.
• Collaborative and inclusive international working environment that fosters teamwork, knowledge sharing, and continuous growth.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.