Field Service Engineer, Invitro Diagnostics (Madinah Based)

Discover Beckman Coulter Diagnostics

Curious about what lies within Beckman Coulter Diagnostics? Let’s take a closer look.

For over 80 years, we’ve been committed to advancing laboratory science to propel healthcare forward. Join a team where your voice matters, where you’ll be supported, and where you can be your authentic self. We’re building a culture that values the diverse backgrounds, experiences, and perspectives of all our associates.

Look again, and you’ll find that we’re dedicated to your growth, offering opportunities to build a meaningful career, innovate, and explore new ideas with the support you need to thrive.

As part of the Danaher family, Beckman Coulter Diagnostics is proud to work alongside six other Diagnostics Companies, collaborating to tackle the world’s most pressing health challenges with cutting-edge diagnostic tools.

Field Service Engineers at Beckman Coulter Diagnostics provide exceptional customer service while installing and maintaining diagnostic instrumentation and systems in hospitals and stand-alone laboratories.

As an FSE, you will:

• Offer frontline support by troubleshooting and resolving customer issues with technical expertise.
• Drive service revenue sales targets and ensure strong customer contract retention and warranty conversion rates.
• Apply critical thinking to resolve issues quickly and effectively, adhering to established procedures.
• Provide customer training and ensure systems perform optimally and deliver quality data.

Key Responsibilities:

• Lead assigned customer engagements, performing troubleshooting, installation, validation, maintenance, and repairs on designated equipment with minimal supervision.
• Deliver outstanding customer service, including technical training on our products.
• Complete Preventative Maintenance and Field Modification Instructions accurately and on time.
• Travel within your district territory, experiencing diverse environments where our instrumentation is utilized.
• Document and report repairs and product failures promptly.
• Stay up-to-date with administrative tasks such as maintaining service logs, ordering parts, and managing cycle times.
• Contribute to the development of preventive maintenance procedures.
• Focus on customer satisfaction, enhancing relationships to become a trusted partner in their business.
• Ensure compliance with company policies, including background checks and drug tests.
• Demonstrate strong time management, organizational, communication, and customer service skills.

Qualifications:

• Bachelor’s degree preferred.
• 3+ years of experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Experience working with both internal teams and external customers.