Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences,diagnosticsand biotechnology?

AtLeica Biosystems, one ofDanaher’s15+ operating companies, our work saves lives—andwe’reall united by a shared commitment to innovate for tangible impact.

You’llthrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Leica Biosystems,we’renot just shaping the future of cancer diagnostics —we’retransforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patientstimely,accurateanswers when they need them most. When you join Leica Biosystems,you’renot just taking a job;you’rebecoming part of a passionate team that knows every moment matters when it comes to cancer.You’llhelp develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community,you’llbe inspired each day to stretch, grow, and make an impact.

Learn about theDanaher Business Systemwhich makes everything possible.

Step into a pivotal leadership role asaSenior Manager,Regional Customer Care – EMEA, whereyou’lllead and inspire a high-performing team ofRegionalCustomer CareOperationsLeads,throughout theEMEAregion. Youare part of theGlobal Customer CareCentre of Excellence (CoE)located in Deer Park, Illinois, US,and serve as the vitalregionallink betweenthe EMEA Customer Care and stakeholders acrossSales, Operations, Logistics,ITand Finance—driving collaboration and championing best-in-class customer experiences. You will take ownership ofoptimizingevery customer interaction,ensuring seamless solutions and swift resolutions to customer challenges. Ifyou’reready to make a meaningful impact and elevate standards across EMEA, we want you on our team.

This position reports to theSeniorDirector,Global Customer Care,andislocatedonsite inone of LBS’key locationsacrossEuropeor remote.

In this role, you will have the opportunity to:

Proactively oversee and streamline the end-to-end process,partnering withinternal functions to ensureseamlesscustomer experiencedriving improvements,serving as aCustomer Carepartner to the EMEA Commercial team.Work withleadership toidentifysolutionsthat balance both global enterpriseprocessesand local nuances.

Driveservice level agreements (SLAs) and key performance indicators (KPIs) to maximize customer satisfaction throughout all regions,serving as the escalation contact for regional escalations to provide solutions that meet and exceed customer needs

Forge strong, collaborative partnerships with regional commercial teams to ensure alignment to the commercial strategy, engaging in the regional forecasting processes working together with supply chain, finance, and IT to resolve complex challenges and elevate the customer journey.

Enable digital adoption in customer care—adoptcutting-edgetools and technologies that boost efficiency and deliver a superior customer experience

Ensure the EMEA Customer Care team are resourcedto serve the needs of the EMEA Market,aligned to the Global Customer CareCoE,accountable for hiring, onboarding, performance managementandcareer development,mentor and coach team members; provideguidance in problem resolution, professional interactionsto ensureexcellent customer care across multiple channels.

Drive continuous improvement and operational excellence by implementing the proven Danaher Business System (DBS) tools and methodologies throughout all customer carefunctions.

The essential requirements of the job include:

BA/BS Degreein Business Administration, Operations Management, or related field

Extensive experiencedirectly managing customer care operations in EMEA and working closely with regional and global leadership.

Proventrack recordof drivingprocessesand process improvements(Lean, Six Sigma, or similar)in a complex manufacturing or distribution environment,working in a dynamic environment and in a matrix structure.

Strongproficiencywith enterprise resource planning (ERP) systems (SAP preferred) and customer relationship management (CRM) platforms

Full

Senior Manager, Regional Customer Care – EMEA

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