At Childrenās Wisconsin, we believe kids deserve the best.
Childrenās Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.
We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.
Please follow this link for a closer look at what itās like to work at Childrenās Wisconsin:https://www.instagram.com/lifeatcw/
Job Summary
Responsible for providing support to Public Safety operations at CW facilities. Duties may include, but not limited to, any or all of the following: patrol assigned areas of facilities and grounds and respond to emergent situations and calls for service; perform inspection tours and investigate incidents, as well as general office or record keeping tasks; verbally de-escalate and if needed, physically restrain patients or disruptive individuals; perform Weapon Screening services to prevent weapons and other prohibited property from entering Children's property; secure property/evidence as needed/directed; liaison with MRMC Campus Public Safety/Security departments and local, state and federal law enforcement.
Essential Functions
- Patrols (by foot) assigned areas of facilities and grounds according to established schedule and investigates unusual occurrences. Performs parking enforcement related duties, to include, but not limited to, operating parking equipment, greeting, welcoming and directing customers.
- Investigates and writes incident reports on a wide variety of security-related incidents including but not limited to; crimes committed on the property, injuries sustained on the property, actual or potential loss of hospital, employee, patient, or visitor property through fire, theft, damage, or vandalism. Obtains evidence related to the incident and interviews victims, witnesses, and suspects.
- Assists Public Safety Dispatchers working in Communication Center as needed, and dispatches appropriate personnel to perform security assignments. Answers hospital emergency line (88) and directs personnel appropriately. Monitors various cameras and alarm systems. Answers intercom and elevator calls for assistance promptly and professionally. Performs parking enforcement related duties, to include, but not limited to, operating parking equipment, greeting, welcoming and directing customers.
- Responds to emergency situations of various types. Responses may include activities such as crowd control, disturbance resolution, verbal and physical intervention, firefighting duties, combative and/or disruptive patients, and other activities of a similar nature, including subsequent appearances in court, hearings, or chambers, as requested.
- Performs Weapon Screening services at designated locations to prevent weapons and other prohibited property from entering Children's property. Secures property/evidence as needed and/or directed. Liaison with MRMC Campus Public Safety/Security departments and local law enforcement. Performs security inspection tours and notifies appropriate personnel of problems, as necessary.
- Questions or detains suspicious individuals or criminal violators on CW leased and/or owned properties. Restrains disorderly, combative, or injurious individuals according to established training standards as necessary to prevent imminent harm to self or others.
- Badges and/or screens visitors per the visitation policy. Determines guest destination and/or transportation needs. Provides precise way finding. Directs and/or escorts employees, staff, visitors, clients and patients to all areas of hospital, clinic, grounds, facilities, etc. Conducts traffic control functions as needed. Provides basic hospital information services, including being assigned to a Welcome Center.
- Maintains current knowledge of CW policy and procedures and department Standards of Work (SOW) through regular and timely independent review of internal communication including emails, Newsbreak and attendance at relevant meetings.
Education:
- High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required
- Post high school coursework in criminal justice or equivalent field of study preferred
Experience:
- 1+ years Experience in customer service. required
- 1+ years Experience as a uniformed security officer in healthcare security, public safety, corporate security, law enforcement, and/or military service. preferred
- 1+ years Experience performing weapon screening. preferred
Knowledge, Skills and Abilities
- Ability to successfully complete all required introductory and annual competency training processes.
- Ability to read and write in order to review and complete required incident reports and perform various recordkeeping activities.
- Strong interpersonal, written, and verbal communication skills are necessary in order to effectively interact with a variety of hospital employees, staff and visitors, sometimes under potentially stressful situations.
- Intermediate computer skills in order to utilize current and future equipment and systems (PC software applications, Microsoft Word, Excel, Access, Epic hospital software application, CAD, Incident Reporting, Surveillance Systems, Weapon Screening, etc.)
- Analytical skills necessary in order to inspect, respond and manage emergent situations, hospital areas, ensure safety and security of all hospital staff, visitors and patients, and prepare, incident reports, missing property reports, etc.
- Ability to successfully complete and maintain all testing requirements under the Physical Capacity Exam (PCE).
- Ability to successfully complete and maintain all department training requirements in physical/verbal intervention and control technique program, use of typical security/law enforcement duty equipment (baton, handcuffs, etc.) and clinical violent restraint devises.
- Ability to successfully complete and maintain all training requirements in the Marcus Crisis Prevention Program (MCPP).
- Currently certified or ability to successfully complete IAHSS Basic certification within 6 months of hire or promotion
- Currently certified or ability to successfully complete department training in Defensive Tactics for Security (DTS) within 3 months of hire or promotion
Licenses and Certifications:
- BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council within 90 Days required
Required for All Jobs:
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.
- Employment is at-will. This document does not create an employment contract, implied or otherwise.
Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.
Certifications/Licenses:
BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council, Marcus Crisis Prevention Program Certification (MCPP) - Marcus Autism Centercwi