HR (PXT) Operations Coordinator

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

This position is required to be ONSITE in our NYC office Monday through Thursday with Friday being remote.

Salary range: An annual salary range of $70,000 - $80,000 is what we expect to pay for this position, based on overall skills, location and experience.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster. 

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What You’ll Do:

• HR (PXT) Solutions Operations Coordination and Onboarding Support
  • Serve as the first point of contact for team member HR inquiries, including through the PXT shared mailbox, ensuring 95% of cases are resolved within SLA.
  • Own TM engagement with respect to first-line support for PXT inquiries questions on policies, benefits, and payroll; escalate complex issues as needed.
  • Process employment verifications, unemployment claims, and monitoring expenses.
  • Track and document team member cases to ensure timely follow-up.
  • Act as a backup for other PXT Solutions team members to minimize key person risk.
  • Support completion of I-9s for new hires.
  • Ensure all candidates hired successfully complete the background check screening process, communicating any flags for resolution to the Talent Acquisition lead, prior to the start date.
  • Drive AI solutions and efficiencies within PXT.
  • Support compliance reviews and assist with preparation for internal/external audits.
  • Assist with the PXT Workday HCM data entry, data management, reporting and on-going maintenance.

• Project & Program Management
  • Maintain project trackers to ensure 100% of PXT initiatives meet target delivery timelines.
  • Support follow-ups and action tracking from meetings to drive accountability.
  • Facilitate alignment across PXT COEs and cross-functional partners.
  • Create and maintain centralized documentation and dashboards.
  • On-going maintenance of the PXT Intranet content to ensure current content and compliance.

• PXT Operational Rhythm & Administrative support
  • Coordinate and run all PXT meetings, from team lunches to quarterly all-hands meetings, you’ll bring people together by coordinating the agendas, arranging meals and thoughtful touches that make every gathering efficient, effective, and memorable.
  • You’ll take the lead on preparing and submitting expense reports for our Chief People Officer — ensuring every detail is accurate and submitted timely.
  • Jump in to support a variety of administrative duties that keep our team humming — from scheduling, making sure no detail slips through the cracks.
  • Partner with PXT leadership to build and monitor the team’s strategic roadmap.

This role is ideal for someone eager to develop a career in HR operations and learn how data and technology can drive people excellence.

What Do You Need?

• 3-5 years of experience in HR (PXT) operations, systems, project lifecycles, within a regulatory and banking environment.
• Excellent organizational, project management and communication skills with strong attention to detail.
• Strong project execution discipline.
• Solid understanding of compliance/audit principles in HR or financial services.
• Proactive problem-solving.
• Analytical mindset and comfort with reporting, data handling and confidentiality.
• Comfort working with ambiguity.
• General knowledge and experience with using AI tools.
• High EQ and stakeholder management.

Technology Skills:

• Experience working with Workday (strongly preferred), and Microsoft Office Suite, including MS Project
• Ability to work with other Customers Bank’s applications.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. 

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.