Membership Analyst

About Convatec

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit http://www.convatecgroup.com

 

About the Role

Responsible for administrating, consulting and/or negotiating product/service contracts with external customers. Develops pre-sales contract strategies and works closely with marketing, sales, business management, and technical/engineering teams to structure proposals/contracts/bid documents. Negotiates contracts that are consistent with business objectives and engages in contract amendments and renegotiation to accommodate scope changes. Ensures fulfilment of contractual obligations from contracting parties. Does not require the incumbent to have legal qualification

The Membership Analyst position provides support to the organization for all initiatives related to administering and maintaining records related to Membership Administration.

Requires advanced knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education. Responsibilities may include:
• Working under limited supervision for non-routine situations and may be responsible for leading daily operations.
• Training, delegating and reviewing the work of lower level employees.
• Problems are typically difficult and non-routine but not complex.

Key Responsibilities:

• Maintain and update customer membership information in alignment with contract terms and established guidelines.
• Review contract requirements to verify customer eligibility and make necessary updates in internal systems to ensure accurate contract pricing.
• Conduct membership roster audits and compare results against internal records to support data accuracy and compliance.
• Support the resolution of membership discrepancies by collaborating with internal teams and external partners.
• Follow contract membership policies and escalate instances of non‑compliance to management as needed.
• Calculate write‑down impacts related to customer commitments and route for internal approval when required.
• Respond to customer eligibility inquiries and support the review process.
• Maintain and update internal master data records to ensure accuracy and consistency across systems.

• Support ad-hoc projects as needed
• Execute membership maker‑checker controls (submitter vs. approver) for GPO placements and changes; retain evidence (screenshots/logs) to meet audit standards.
• Prevent stacking and misclassification (class‑of‑trade, parent/child) by running daily/weekly exception reports and resolving root causes with Contracting/MDM.
• Support UAT/hypercare for membership rule changes in ECC/Vistex (test scripts, defect logging, sign‑off).
• Maintain and update membership SOP/knowledge base (roster timing, distributor transitions)

Requirements:

• Bachelor degree.

• Minimum 1 year of experience working either in Customer Service, Sales Analytics, Chargebacks, Membership Support or Contract Administration.

• Desirable: Experience in Medical devices or pharmaceutical industries.

• Good communication skills with different stakeholders, adaptability to work in fast-changing environments, performs under pressure, and has good time management. 

• English proficiency: Minimum B2 required.

Ready to join us? 

At Convatec, we’re pioneering trusted medical solutions to improve the lives we touch. If you’re ready to make a real impact, apply today and help us bring our Forever Caring promise to life.

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A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com.

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

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