Job Title:
Technical Support Specialist with GermanJob Description
To ensure the expansion of our Welcome and Support Center we are looking to recruit a Technical Support Specialist.
TheWelcomeandSupportCentreprovidestechnicalsupportandreplacementpartslogisticsupportforoneofConcentrixâsmajorcustomers.Â
So, whatâstheroleallabout?
HandlingClientsâTechnicalrequestsbyphone and chat
Providing Hardware and Software support to the utilized multifunctional devices
Focusingoncustomerexpectationsandsatisfaction
Collaboratingwithotherteammemberstoprovidehigh-qualitysupport
Ensuring that all Service level Agreements (SLAs) are met consistently
Ourtopcandidatehas:
Fluency in German and working level of English
Basic Troubleshooting skills
Excellentcommunicationskills
Ability toidentifyandunderstandclientsâneeds
Abilitytopresentcomplexinformationin a simpleway
WhytoworkforConcentrix?
Standard workinghoursonfull-time
Competitiveremunerationwithperformance-basedbonuses
Opportunitytogrowwithourcareerdevelopmentprograms
RewardandRecognitionprogram
Constantsupportfrom a dynamicsuccess-driventeamofspecialists
Health and Life Insurance
Internet Allowance
Meal Allowance
That'sjustthebeginning. Sendusyour CV nowtoopenthedoortothenewcareeropportunitiesaheadofyou!
Weârelookingforwardtomeetingyou!
Whoarewe?
With 280,000 colleaguesallovertheworld, wespecializeincreatingexceptionalcustomerexperiencesanddrivingdigitaltransformationforsomeoftheworldâsbiggestandbestcompanies.
Weârefanaticalaboutourdiverseandpassionatepeopleallacrosstheworld. Weembraceallourdifferentcultures, individualities, andpersonalitiesbecausewerecognizethatallourdifferencesmakeusstrongertogether. Concentrixisanequalopportunityemployer, andweprocessapplicantswithoutregardtodisability, race, color, religion, gender, nationalorigin, age, sexualorientation, genderidentityorexpressionoranyothercharacteristic.
Weshowourcolleagueshowimportanttheyarebyshoweringthemwithperks, like
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