Job Title:

Senior Salesforce Developer / Solution Architect

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking a Senior Salesforce Developer / Solution Architect with strong solution architecture responsibilities to lead the design and delivery of Salesforce Service Cloud and contact center solutions. This role is ideal for a technically hands-on leader who thinks at the platform and system level, sets architectural direction, and ensures solutions align with both business goals and long-term scalability.

The ideal candidate operates as a self-directed architect-lead developer hybrid: equally comfortable defining solution patterns, reviewing designs, mentoring developers, and engaging directly with stakeholders to shape priorities and requirements.

RESPONSIBILITIES

Technical Leadership

• Serve as architecture lead for Service Cloud and contact center initiatives.

• Define and enforce solution patterns, development standards, and integration approaches.

• Design scalable Salesforce solutions leveraging:

  • Service Cloud, Omni-Channel, Service Console

  • Flows, Apex, Lightning Web Components

  • Asynchronous processing and event-driven patterns

• Evaluate tradeoffs between configuration, custom development, and integration.

• Partner with enterprise and integration architects to ensure alignment with broader platform strategy.

Contact Center & Service Cloud Design

• Architect end-to-end agent and constituent experiences across voice, chat, messaging, and case management.

• Design routing strategies using Omni-Channel (skills, capacity, prioritization).

• Support integrations with telephony/CTI, messaging platforms, analytics, and QA tools.

• Ensure solutions support operational goals such as agent efficiency, service quality, and reporting accuracy.

Developer Enablement & Governance

• Act as technical authority for Service Cloud development.

• Lead code and design reviews, ensuring performance, security, and maintainability.

• Mentor developers on Salesforce best practices, governor limits, and architectural patterns.

• Proactively identify and address technical debt and platform risks.

Stakeholder Engagement & Communication

• Partner closely with product owners, business leaders, and operations teams to:

  • Clarify requirements

  • Shape solution options

  • Align on priorities and sequencing

• Translate complex technical concepts into clear business language.

• Produce and review artifacts such as:

  • Solution designs and requirements

  • Data and integration diagrams

  • Release and deployment considerations

Self-Directed Delivery & Execution

• Operate with a high degree of independence, managing development and architectural decisions across multiple workstreams.

• Influence backlog prioritization based on technical dependencies and risk.

• Support agile ceremonies (planning, refinement, retrospectives) from a development and architectural perspective.

• Collaborate with QA and release teams to ensure predictable, low-risk deployments.

QUALIFICATIONS

• 6+ years of Salesforce experience with deep Service Cloud expertise.

• Proven experience acting as a technical lead or solution architect

• Strong hands-on knowledge of:

  • Apex, SOQL, asynchronous processing

  • Lightning Web Components (LWC)

  • Salesforce Flows and automation design

• Experience designing solutions for contact centers or customer support operations.

• Demonstrated ability to lead and mentor development teams

• Excellent written and verbal communication skills with technical and non-technical audiences.

• Experience working in Agile/Scrum delivery environments.

Preferred Qualifications

• Bonus for experience in healthcare, non-profit, or donor/member-centric organizations.

• Familiarity with regulated or compliance-driven environments (e.g., HIPAA-adjacent workflows, consent management).

• Experience with Omni-Channel, Digital Engagement, or Service Cloud Voice.

• Salesforce certifications such as:

  • Platform Developer I/II

  • Service Cloud Consultant

  • Application or System Architect

• Experience with CI/CD and release management tools (Copado, Gearset, Git).

• Experience integrating Salesforce with external systems via REST APIs or middleware.

What Success Looks Like in This Role

• You are the go-to subject matter expert for Service Cloud decisions.

• Development teams align to consistent patterns and standards.

• Stakeholders trust your guidance on scope, tradeoffs, and sequencing.

• Contact center solutions are scalable, resilient, and agent-friendly.

#LI-Remote #Salesforce #SalesforceArchitect

Location:

MEX Work-at-Home

Language Requirements:

Time Type:

Full time

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