Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.
Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.
Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.
The Senior Customs Clearance Manager will be responsible for end-to-end oversight, compliance, and coordination of international shipment activity (with a heavy focus on submissions) moving through Collectors’ logistics network. As international volume and routing complexity continue to increase, currently encompassing 132 possible submission routes, this role will provide centralized ownership to proactively enable smooth transport across borders (of submissions, outbound shipments, Operations materials), and mitigate mis-shipments, customs delays, and communication gaps across teams and regions.
This position will focus heavily on Temporary Import Bond (TIB) compliance, shipment validation, exception management, and cross-functional coordination between U.S. operations, international offices, brokers, and carriers. The role will track and help our business to respond to ever shifting customs requirements across countries, and ensure accuracy, visibility, and accountability from intake through final return.
You’ll report to the Director, Global Supply Chain and can work remotely with quarterly travel. We believe that there is significant value in in-personal collaboration. If you live within a 1 hour commuting distance to one of our offices, you may be required to be onsite most of the time. This will be discussed further as part of the recruiting process.
What You’ll Do:
International Submission Control & Validation:
Review and validate all international submission orders processed through Santa Ana, New Jersey, and other U.S. hubs prior to release
Ensure correct routing, destination handling, and system setup across all international shipments
Maintain “Shipping Hold” status for PSA China, Hong Kong, and other designated international submissions until cleared per policy
TIB Compliance & Customs Oversight:
Establish a global broker partner to streamline all international shipments and enable smooth new location go lives - evaluate current external partnerships and ensure we have strong global partners in place to scale
Provide ongoing ownership of TIB compliance after shipments depart U.S. facilities
Proactively track customs requirements across key locations to ensure we process information and apply Operational process changes ahead of shipping
Partner closely with U.S. customs brokers and FedEx to ensure end-to-end tracking and proactive resolution of customs holds
Monitor shipments for port accuracy, customs status, and documentation completeness
Tracking, Auditing & Exception Management:
Conduct regular audits of active international submissions to identify discrepancies, delays, or compliance risks
Produce exception reports and escalate issues to management within a 48-hour SLA
Identify problem orders early and flag for key internal teams, to prevent delays to remaining shipments within bulk TIB batches
Closely monitor turnaround times (TATs) and shipment progress from intake through return
Cross-Regional Communication & Coordination:
Act as the single point of contact between PSA U.S., China, Hong Kong, and other international logistics teams
Provide clear, timely status updates and resolution paths for international stakeholders
Coordinate across Receiving, Operations, Shipping, and Grading to ensure process continuity
Process Improvement & Systems Partnership:
Partner with Operations, IT, and cross-functional stakeholders to:
Strengthen system safeguards
Reduce reliance on manual tracking and fragmented documentation
Automate destination validation and routing checks
Apply Shipping dept process improvements as needed to ensure smooth delivery to international customers and business locations
Contribute to the development and enforcement of standardized international logistics procedures
Expected Impact:
Eliminate mis-shipment risks for international and TIB-controlled orders
Improve accountability and coordination across regional logistics teams
Reduce delays in returning high-value international submissions
Improve visibility into international shipment status and turnaround times
Reduce financial, compliance, and operational risk tied to international shipping errors
Who You Are:
7-10+ years of experience in international logistics, supply chain, or shipping operations
Working knowledge of customs processes, commercial invoices, and international shipping documentation
Strong attention to detail and ability to manage complex, multi-step workflows
Proven ability to track, audit, and resolve exceptions in high-volume environments
Strong cross-functional communication skills
Preferred Qualifications:
Extensive (10 years+) experience managing TIB shipments or bonded logistics processes
Familiarity with warehouse management and order management systems
Experience supporting Asia Pacific logistics flows
Background in operational compliance or process improvement
Salary: The salary range for this position is $117,949 - $191,490. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.
#BI-hybrid #BI-remote #LI-remote
Reasons To Join Us:
Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All salaried employees are eligible for flexible time-off
Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
Collectors uses e-Verify to validate your ability to work legally in the United States.
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to jobs@collectors.com.
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.
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