When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
The Medical Secretary provides administrative and clerical support to ensure efficient operation of the primary care office.
This position is responsible for patient reception, appointment scheduling, records management, and coordination of communication between patients, providers, and other healthcare entities.
The Medical Secretary plays a key role in maintaining the organization, accuracy, and confidentiality of patient information while supporting the overall workflow of the clinical team.
Job Description:
Principal Duties and Responsibilities:
Greet patients in person and over the phone in a courteous and professional manner
Schedule, confirm, and manage patient appointments using electronic health records (EHR) systems
Register new patients and update existing patient information
Handle incoming calls, messages, and faxes, ensuring timely communication between patients and providers
Process insurance information and verify eligibility
Collect co-pays and process payments
Maintain organized and confidential patient records
Prepare and manage correspondence, reports, and medical documents
Coordinate referrals to specialists and follow up on authorizations
Support medical staff with administrative tasks as needed
Maintain a clean and welcoming front desk and waiting area
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
High school graduate. Minimum of one year’s experience as a medical assistant in a medical practice environment desirable. Certification as a medical assistant desirable.
Graduate of accredited secretarial training school preferred. Knowledge of medical terminology, word processing equipment, and personal computers
Two years of experience in a busy medical practice setting. Ability to perform multiple tasks simultaneously. Knowledge of pre-admission and pre-testing requirements helpful.
Working knowledge of insurance regulations and form completion. Ability to be trained in CPT and ICD9 coding. Knowledge of billing system helpful.
Must be certified in CPR.
Excellent communication and interpersonal skills. Ability to work independently and follow directions.
Effective telephone manner and ability to communicate with patients, physicians, and other professional staff.
Computer skills are necessary.
Pay Range:
$20.00 - $26.92
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled