Medical Assistant Family Practice Manchester-by-the-Sea MA

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

We’re excited to welcome a Medical Assistant to our Manchester Primary Care team at 195 School Street, Manchester-by-the-Sea, MA 01944. We truly value diverse clinical experience and encourage candidates from a variety of backgrounds—including EMTs, CNAs/LNAs, Medical Assistants, and Phlebotomists—to apply and grow with us.

The Manchester-by-the-Sea office offers convenient hours, open Monday through Friday from 8:00 AM to 5:00 PM, providing a steady and predictable schedule for both patients and staff.

The Medical Assistant role is now eligible for a $2,500 sign on bonus. Important Details: Bonuses are paid out in $833.33 increments at 30 days, 6 months and at the 1 year anniversary. To be eligible, you must be a non-BILH employee or a previous eligible employee who returns to BILH after 1 year. Employee must be in good standing to receive the bonus at the time of payment. All bonuses are subject to applicable taxes. This program is subject to change at any point.

About the Role

We are seeking a Medical Assistant who is passionate about delivering high-quality, patient‑centered care within a collaborative, team‑based environment. In this role, you will support both the clinical and administrative operations of our BIDHC practice, ensuring smooth workflows and an excellent patient experience. The ideal candidate is adaptable, compassionate, and committed to working respectfully with individuals from diverse backgrounds, cultures, and belief systems.

Key Responsibilities

Provide high-quality, direct patient care in a team-based care model.
Support efficient clinical operations, including rooming patients, taking vitals, and preparing exam rooms.
Assist providers with clinical procedures as needed.
Maintain accurate and timely documentation in the electronic medical record.
Perform administrative duties such as scheduling, patient communication, and coordination of care.
Ensure compliance with organizational policies, quality standards, and patient safety protocols.
Foster a welcoming, respectful, and inclusive environment for all patients and team members.

Qualifications

High school diploma or equivalent required.
Completion of an accredited Medical Assistant program preferred.
Certified/Registered Medical Assistant credential preferred (CMA, RMA, CCMA, etc.).
Previous experience in an outpatient or clinical setting is a plus.
Strong communication, organizational, and multitasking skills.
Ability to work effectively within a team-based care model.
Commitment to patient confidentiality and adherence to HIPAA guidelines.

Why Join Us?

Supportive, collaborative team environment
Opportunities for professional growth
Meaningful work improving patient health and care experiences

The Medical Assistant provides high quality, direct patient care in a team-based model to our BIDHC patients and supports smooth and efficient administrative and clinical practice operations. The Medical Assistant has the ability to work with people from different backgrounds and respects the beliefs of all patients and team members. Reports to the Practice Manager.

Job Description:

Primary Responsibilities:
1.    Through relationship development and care team coordination, contributes to the BIDHC patient, practice, and organizational goals. Develops long term empathetic relationships with patients, families and colleagues to contribute to patient care. (essential)

2.    Assists patient over the course of their visit: facilitates timely flow and informs patient and provider of any delay in a timely manner, engages with patient on visit reason, updates medication and allergy lists, reviews screening questions (i.e. PHQ-9), acts as liaison between patient and practice staff to ensure optimal flow and service delivery. (essential)

3.    Communicates clearly with patient and team: provides hand-off to provider entering the exam room (e.g., reason for the visit, abnormal vitals, patient stories). (essential)

4.    Performs medical assisting duties under proper supervision, which may include, but are not limited to: obtaining accurate vital signs, height, and weight measurements, performing EKGs, point of care testing, phlebotomy, administering immunizations (for Medical Assistant who has graduated from an accredited MA program only), and assisting during routine procedures. (essential)

5.    Essential to Population Health efforts by leading conversations to meet quality and population health goals through outreach and health coaching. Monitors practice activity, both electronically and in person. Identifies, addresses, and conducts outreach to patients with health maintenance or chronic disease management needs. Assists with related data gathering and basic health coaching. (essential)

6.    Monitors, orders, and/or maintains medical equipment and supplies, ensuring they are clean, sterilized, stocked, and within expiration dates. Adheres to control standards. Maintains an unobstructed area for patient access. (essential)

7.    Works within the electronic health record system (EHR) to queue prescription renewals and add new medications for review by a licensed provider. As directed by a clinician, enters/scribes orders for tests, services, or appointments in the EHR. Accurately documents tasks performed during the visit as they are completed to ensure proper billing. (essential)

8.    Schedules related diagnostic and lab tests making every reasonable effort to accommodate patient and provider needs. Verifies patient insurance, including prior authorizations, referrals and pre-certifications. (essential)

9.    Identifies OSHA compliance issues. Ensures patient safety practices to prevent/eliminate risk of patient harm. Promptly reports adverse patient events and near misses. Ensures that Patient Health Information (PHI) is only used for purposes of patient TPO (treatment, payment, and operations). (essential)

Required Qualifications:

1. High School diploma or GED required.

2. Minimum of 6 months clinical classroom.

Preferred Qualifications

1. 0-1 years related work experience or customer service related experience in any field.

2. Graduate from BILH Primary Care Clinical Assistant Training program preferred, or EMT Basic License preferred, or Phlebotomy Certificate preferred or, other healthcare training preferred.

Pay Range:

$21.00 - $28.26

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled