Bell Captain

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality.   As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special. As part of the Pyramid Global Hospitality family, you’ll join a people-first culture that values collaboration, growth, and exceptional service. If being part of a one-of-a-kind opening excites you, we invite you to join our Pyramid family and apply today.

What you will have an opportunity to do:

Bell Captain

Dellshire Resort | Opening Spring 2026
Where imagination, wonder, and togetherness come to life in extraordinary style.

Shape your success in a place built for unforgettable experiences.
At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you’ll join a team dedicated to awakening imagination, wonder, and connection.

The Bell Captain oversees the Bell and Valet teams to ensure efficient and welcoming guest arrival and departure experiences. This position provides leadership, direction, and training to Bell Attendants while assisting guests with luggage handling, transportation arrangements, and resort information. The Bell Captain plays a key role in upholding Dellshire Resort’s values of hospitality and service excellence, ensuring every guest receives a warm, memorable introduction to their stay.

Why You’ll Love Dellshire

• Be part of a resort that blends luxury and adventure into a storybook setting.
• Work with a team that values creativity, collaboration, and connection.
• Experience professional growth in a dynamic, pre-opening environment with room to make your mark.
• Competitive pay
• Comprehensive health, dental, and vision coverage
• Paid time off and holidays
• 401(k) with employer match
• Associate recognition programs
• Exclusive discounts and family perks
• Free employee meal daily

What You’ll Do

• Supervise the daily operations of the Bell and Valet teams to ensure exceptional guest service.
• Greet all arriving guests warmly, assisting with luggage, parking coordination, and transportation needs.
• Coordinate luggage storage, deliveries, and retrievals in an organized and timely manner.
• Monitor lobby activity to ensure prompt attention to all guests and efficient traffic flow.
• Train, schedule, and coach Bell Attendants and Valet team members to uphold resort service standards.
• Oversee the cleanliness and organization of the bell stand, lobby, and guest entry areas.
• Assist in maintaining proper staffing levels and communicate operational needs to the Front Office Manager.
• Handle guest inquiries, directions, and requests courteously and efficiently, ensuring follow-up and satisfaction.
• Communicate effectively with the Front Desk, Housekeeping, Engineering, and other departments to coordinate guest movements.
• Ensure team adherence to safety, uniform, and grooming standards.
• Perform daily inspections of the porte cochère and vehicle staging areas to ensure a safe and welcoming environment.
• Act as a working leader by assisting with bell and valet duties as needed during peak times.

What are we looking for?

Who You Are

• High school diploma or equivalent required; hospitality coursework or degree preferred.
• Minimum 2 years of bell or guest services experience in a full-service or resort environment; prior supervisory or lead experience preferred.
• Excellent guest service, communication, and leadership skills.
• Ability to motivate and develop team members in a fast-paced environment.
• Knowledge of local attractions, transportation options, and resort amenities.
• Must possess a valid driver’s license and clean driving record.
• Professional appearance and demeanor required.
• Ability to work a flexible schedule including weekends, evenings, and holidays.
• Other duties as assigned by Manager.

Join us in creating something extraordinary.
Apply today to bring your passion for sales and hospitality to Dellshire Resort—where every first impression tells a story, and every story begins with you.

Dellshire Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Compensation:

$15.00

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$15.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.