Food Hall Attendant

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

Sunseeker Resort Florida Gulf Coast, by Curio is a stunning waterfront destination located in Southwest Florida, offering the perfect blend of luxury and leisure. With 785 guest rooms and more than 60,000 square feet of event and meeting space, the resort is designed to accommodate both upscale leisure getaways and dynamic business gatherings. Guests can indulge in an impressive collection of 18 food and beverage outlets, from fine dining to casual coastal fare, showcasing flavors from around the world. The resort also features a luxurious pool scene, including the largest rooftop pool in Florida, providing sweeping views of Charlotte Harbor and an elevated, resort-style experience. Sunseeker is where elevated hospitality meets sun-soaked relaxation.

What you will have an opportunity to do:

The Food Hall Attendant is responsible for engaging with guests and assisting by ringing up orders quickly and accurately, utilizing your menu knowledge to help enhance the guest experience, helping customers with questions or requests along with other duties assigned.  You will be required to operate the Point of Sale System, provide clear and consistent communication with the kitchen and maintain the dining room The Food Hall Attendant will assist guests on the floor, providing them with necessary items to ensure their experience is of the utmost caliber, assisting guests with any questions or directional assistance, and engaging in pleasant conversation while ensuring Harbor Yards remains clean, organized, and presentable for all guests during their dining experience.

All duties are performed in accordance with department and Sunseeker Resort policies, practices, and procedures. 

POSITION RESPONSIBILITIES/DUTIES:

• Warmly greets, acknowledges, and takes guests drink and food order within 30 seconds of them entering the concept, offering recommendations to complement their order. Confirm order and modifications with the guests prior to processing the payment (uses guests name after obtained).
• Knowledgeable and enthusiastic about the many concepts, menu, and products within Harbor Yards.
• Memorize product locations throughout each outlet and be able to direct customers or make suggestions.
• Sets up Grab and Go sections. Responsible for maintaining stock- all shelves are stocked, pantry is stocked and prepared for each shift.
• Receives and visually inspects guest check for any inaccuracies, then closes the check to the proper method of payment, (i.e. credit/debit card or house/room charge).
• Performs opening and closing side work duties as assigned by supervisor and weekly cleaning duties.
• Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
• Assist with new team member training by positively reinforcing successful performance and helping as needed.
• Support other areas of Harbor Yards as requested, such as answering telephones, stock work, cleanup, and paperwork.
• Monitor dining areas to ensure cleanliness of tables, chairs, floor, and other guest-facing areas of the operation.
• Restock general areas for guests including condiment and silverware, waste receptacles, soiled plateware and other dining-related equipment used by guests.
• Ensure storefronts are presentable, sanitary, and organized for guest interaction.
• Actively participate in the food safety programs, including proper cleaning and sanitation of assigned location and keeping accurate food safety logs
• Maintain a clean and organized work environment that is free of safety hazards. Duties may include, but are not limited to removing trash, sweeping, mopping, and cleaning dishes
• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Perform other duties as assigned.

What are we looking for?

EDUCATION & EXPERIENCE:

• High School Diploma, GED, or equivalent.
• Prior Food and Beverage experience is preferred.
• ServSafe certification or equivalent preferred.

KNOWLEDGE/SKILLS/ABILITIES:

• Ability to work varied shifts, including weekends and holidays
• Excellent communication and customer service skills
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines
• Must possess mature personal discretion and sound judgment
• Professional appearance and demeanor
• Maintain a professional company image by adhering to all grooming and uniform guidelines, including slip resistant shoes.
• Excellent customer service skills and an ability to communicate effectively, in English.
• Strong self-motivation, leadership, and organizational skills.
• Self-starter able to prioritize and handle various tasks simultaneously.
• Ability to adapt to changing priorities and unexpected situations.
• Proficiency required in reading, writing, and mathematics, in English.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.