Guest Experience Coordinator

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

  Right around the corner from Broadway’s neon marquees, booming live music scene and iconic hotspots, Cambria Hotel Nashville Downtown embodies the real soul of rock and roll. Blending boutique comfort with full-service amenities, top-notch hospitality, distinctly southern vibe and a little hint of edge, this is a Music City original for the modern traveler.   At the Cambria Hotel Nashville we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us.   If you have a genuine passion for hospitality, come and join our team.  You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a  career at Cambria Hotel Nashville with Pyramid Global Hospitality can mean for you!   Cambria Hotel Nashville Downtown boasts 255 guest rooms and 4055 sq. ft. of event space. 

What you will have an opportunity to do:

POSITION SUMMARY:

This role will assist all guests efficiently, courteously, and professionally in all front desk related functions. Maintain high standards of service and hospitality.

ESSENTIAL FUNCTIONS:

• Handles guest check-ins and outs efficiently and in a friendly and professional manner.
• Utilizes a thorough working knowledge of the reservation system and procedures; takes reservations and knows cancellation procedures and policies.
• Resolve guest challenges and take appropriate action to ensure guest satisfaction.
• Process customer payments according to established procedures and policies including proper cash handling and credit card authorizations.
• Efficient communication with other departments of the hotel in order to support special requests, late-checkouts, maintenance needs and guest concerns.
• Assist with pre-registration and blocking of reservations. Prepares for group arrivals and departures.
• Provides the highest quality of service to guests at all times.
• Maintain confidentiality of proprietary information and protect company assets.
• Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
• Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been resolved to their satisfaction.
• Assist Front Desk in times of need as determined by management.
• Respond to and complete all in-house reservations request, seeking manager approval for any request outside of the approved selling strategy. 
• Perform all pre-arrival planning tasks, management and group requests, ensuring they are noted on reservations as well. 
• Comply with quality assurance expectations and standards.
• Develop and maintain positive working relationships with others, and support team to reach common goals.
• Perform all other duties as deemed necessary by management.
• Responsible for guest amenity program and arrival welcome initiatives.

What are we looking for?

REQUIREMENTS:

• Excellent communication, organizational and customer service skills are required.
• Must be able to stand or sit for the duration of a shift if necessary, depending on daily responsibilities.

Compensation:

$18

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$19

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.